Price is always a big concern when buying equipment. We get it. Gear can be expensive, and we don’t want you to pay more at Westlake Pro than you would elsewhere.
This is our pricing policy, simply put: We guarantee the lowest price. We will not only compete with, but we will beat any price, anywhere: on the internet, in print, big box or small box store – ANYWHERE! We don’t expect you to pay more to shop with us, PERIOD!
When you choose to shop with Westlake Pro, we don’t expect you to pay more money for the same item 1 than you would buying it elsewhere.
While no one can possibly know what every retailer in the country is selling every item for, or every sale that is happening from Los Angeles to New York, our years of experience in the Los Angeles market – the most competitive in the world – gives us a unique insight into a wide range of products. If our price is too high on a given product, let us know. We can be very aggressive when it comes to price. Additionally, we also offer a 30-day price protection policy on most new items2, so you are completely protected.
1 Items refer to new, identical products (in other words, an “apples to apples” comparison). This excludes but is not limited to demos, floor models, B-stock, or used items.
2 Because of computer industry standards, computers and computer hardware may not be covered by our 30 day price protection policy. This also includes, but is not limited to displays, RAM and hard drives.
3 Unilateral Pricing Policy (UPP) is a policy set by certain vendors where they determine a minimum resale price for all retailers. If sold below this minimum resale price, Westlake Pro could be cut off from future sales for these brands, and in some cases it can affect the user warranty. The list of manufacturers below adhere to UPP:
- Avid Pro Tools Software
- Bowers and Wilkins
- Telefunken (Diamond Series)
Please call us at 323-845-1145 if you have any questions about this policy or would like to discuss alternative options.
It is our goal that you are 100% satisfied with your purchase. We pride ourselves in our customer’s satisfaction. Should you purchase an item that is defective, or for some reason does not work out, we can help.
New items may be returned within 30 days of purchase (see exceptions below). We will exchange or refund your purchase price. Returned items must be in brand-new condition with original factory packaging, showing no signs of wear or use. All manuals, cables, paperwork, or any other originally included items must be present in the original packaging. Your refund will be promptly processed upon successful evaluation of your returned item. Refunds are made for product value only, including tax. Shipping and handling charges are not refunded. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund. Some items may be subject to a minimum 15% restocking fee.
All of our used equipment is put through a rigorous examination and certification process. Westlake Pro Platinum Certified Pre-owned gear may not be returned. The only scenario in which we would accept a return is in the highly unlikely circumstance that your product is delivered in non-working condition. Under our sole discretion, we reserve the right to repair or replace damaged or defective products. Some items may be subject to a minimum 15% restocking fee.
There are certain items that cannot be returned. These items include:
- Computers and computer products
- Special orders
- Over-size or over-weight items
- Custom cables
- Discontinued products, closeouts, and used products
- Personal items (earphones, instrument mouthpieces, etc.)
- Vintage or Used Gear
How To Return
Please call your Westlake Pro associate (printed on your invoice) at 323-845-1145 for a Return Authorization. They will help you out with any questions you may have.
Most products are shipped from our store via UPS. Orders are fulfilled as soon as possible. All in stock items will ship within 24 hours with UPS Ground. For expedited shipping, contact us for more details. Most items ships free in the continental US. All orders are followed up with a phone call by Westlake Pro staff to let the customer know the ship date and projected arrival. If there are any issues with a product being out of stock, or if the manufacturer drop-ships the product, the WP Sales team will explain this via phone call and email.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Westlake Pro, Inc may collect and use Users personal information for the following purposes:
- To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site We may use feedback you provide to improve our products and services.
- To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Westlake Pro, Inc
4101 Lankershim Blvd Universal City, CA 91602
This document was last updated on March 28, 2016